126 Support questions or comments

• 
  Nov 26, 2021
  webcreativemaster Purchased

  hi, i am unable to activate my license. it says invalid
• 
  Nov 26, 2021
  premiersol Author

  License normally install auto while installation, I asked your app url in private message, please give us so we can send you the license no. thanks
• 
  Nov 26, 2021
  webcreativemaster Purchased

  replied
  
• 
  Nov 26, 2021
  webcreativemaster Purchased

  replied
  

• 
  Nov 18, 2021
  anasmax Purchased

  Hi,
  
  I have a problem in my installation, everything seems to be working ok, except "Add Campaign" (http://marketing.ofuq.qa/broadcast/create) it gives this exception:
  
  ErrorException (E_ERROR)
  session_start(): open(/var/cpanel/php/sessions/ea-php70/sess_rrlo4h07qpnfaeio5rjplrnrr5, O_RDWR) failed: No such file or directory (2) (View: /home/alasrtec/domains/ofuq.qa/public_html/marketing/resources/views/broadcasts/create.blade.php)
  
  
  My hosting uses DirectAdmin, and php 7.4
  
  What should I do?
• 
  Nov 18, 2021
  premiersol Author

  can you please use php 7.3

• 
  Nov 4, 2021
  divincends Purchased

  how do we add unsubscribe links. its not working when we use the shortcode. also, im not able to update the system
• View 5 more replies
• 
  Nov 4, 2021
  premiersol Author

  What shoutcode you are using for unsubscribe, and as far as the update is concern, you can see browser console (F12) for detail
• 
  Nov 4, 2021
  divincends Purchased

  when we use [$unsub-link$] it never sends the link. it just shows the whole coded word as is
  
• 
  Nov 4, 2021
  premiersol Author

  Make sure your are using HTML format for you recipients, not TEXT
• 
  Nov 6, 2021
  divincends Purchased

  its set to html format. it only prints [$unsub-link$] and nothing actions
• 
  Nov 7, 2021
  premiersol Author

  can you send us your mailcarry login info at [email protected], so we can check it.
• 
  Nov 11, 2021
  divincends Purchased

  hi, i have sent you the mailcarry login
• 
  Nov 12, 2021
  premiersol Author

  when you sent it, we did not received it, can you send it on [email protected] or you can send a Private message on codester
• 
  Nov 17, 2021
  divincends Purchased

  sent you message here
  

• 
  Oct 8, 2021
  toliano002 Purchased

  
  Hi, you remember I once told your that I purchase this items twice?
  The Single license on my first account and the extended license on my second account.
  Today when Iogged in to my first account, I found the exended version while there is nothing found on my second account.
  
  In a nutshell, the single licanse I bought is missing.
• 
  Oct 8, 2021
  premiersol Author

  please send us your installed mailcarry URL on [email protected].
• 
  Oct 9, 2021
  toliano002 Purchased

  Sent. Also my images appear broken to the recipient. What am I missing please?
  
  Please help

• 
  Oct 8, 2021
  atlanticwind Purchased

  hi,I bought this script several weeks ago,and my developer installed onto one VPS.Today,when i log in,there is a popup which lets me to enter: license key,but i checked my email,i cant find this key
  
  thanks
• View 1 more reply
• 
  Oct 8, 2021
  premiersol Author

  Basically, the license key is installed itself while installation, please no worry just email your mailcarry URL on the "[email protected]", the license key will be sent to you.
• 
  Oct 12, 2021
  atlanticwind Purchased

  Any support here?.I sent you an email about license key 4 days ago,but have not got your reply yet.
• 
  Oct 12, 2021
  atlanticwind Purchased

  i sent you anothre email today,hope to get code soon
• 
  Oct 12, 2021
  premiersol Author

  replied

• 
  Oct 8, 2021
  jawacode

  Hi
  I really want to buy this script, but I need to know how can I install the new PMTA
  Can you explain more about it, or make a video.
  
  https://prnt.sc/1va2at7
  https://prnt.sc/1va2ekl
  
  Thanks
• View 2 more replies
• 
  Oct 8, 2021
  premiersol Author

  We don't have video, but there is a knowledge base: https://kb.mailcarry.com/knowledge-base/powermta-configuration/ or can help you to install powerMTA
• 
  Oct 8, 2021
  jawacode

  Can you check your email [email protected]
  I sent you a message
• 
  Oct 8, 2021
  premiersol Author

  replied
• 
  Oct 12, 2021
  atlanticwind Purchased

  pls check reply
• 
  Oct 12, 2021
  premiersol Author

  license sent to you over email.

• 
  Sep 25, 2021
  innoohim Purchased

  I will appreciate if you can respond to my email sent to your
  [email protected] email.
  
• View 4 more replies
• 
  Sep 26, 2021
  premiersol Author

  yes, we will, what's the subejct.
• 
  Sep 27, 2021
  innoohim Purchased

  Hello, the subject was MaillCarry - Email Marketing Software. However, I have resolved the installation issue. Your script does not support higher PHP versions, it supports php 7.1.3 version only?
  
• 
  Sep 27, 2021
  premiersol Author

  In which version you were having the issue?
• 
  Sep 27, 2021
  innoohim Purchased

  Thanks.
  7.3 - 8.0
  How do i fix the cron warning?
  Is there a user manual?
  I have sent a contact request on skype
• 
  Sep 27, 2021
  premiersol Author

  added.
• 
  Sep 28, 2021
  innoohim Purchased

  Thanks a lot for the help with the cron job!
  On the PHP version: Am I able to change my PHP version to the latest now?
• 
  Sep 28, 2021
  premiersol Author

  yes, you can

• 
  Sep 16, 2021
  ggstream Purchased

  Pmta bounce processing is not working, I message you on skype but got no answer
• 
  Sep 17, 2021
  premiersol Author

  are you processing the bounces from your own boucn email or pmta file
• 
  Sep 24, 2021
  ggstream Purchased

  from pmta file
• 
  Sep 25, 2021
  premiersol Author

  it should work, make sure your pmta credentials is correct to connect the pmta server.

• 
  Sep 14, 2021
  onitemi002

  Hi, please I purchase a single license of this for a test and now I just purchased an extended license. Thought the single license fee would be refunded back to my account?
• View 3 more replies
• 
  Sep 14, 2021
  premiersol Author

  I don't think so, you purchased it with this user.
• 
  Sep 15, 2021
  onitemi002

  Oh! No I purchased it with another user. I just remember
  
• 
  Sep 15, 2021
  premiersol Author

  with which user?
• 
  Sep 16, 2021
  onitemi002

  with this user "toliano002"
• 
  Sep 16, 2021
  premiersol Author

  okay but we don't have the option to update the license.
• 
  Sep 16, 2021
  onitemi002

  Alright. Thanks

• 
  Sep 7, 2021
  parpro7 Purchased

  Hi, i have setup Corn job in my Cpanel but still getting error in dashboard please help me
• View 3 more replies
• 
  Sep 7, 2021
  premiersol Author

  please make sure you have set the cron in cpanel, check the php path.
• 
  Sep 7, 2021
  parpro7 Purchased

  After install i get path automatically that will i set but its not working
• 
  Sep 7, 2021
  premiersol Author

  you can send your mailcarry and cpanel detail on [email protected] so we can check it ourself.
• 
  Sep 7, 2021
  parpro7 Purchased

  Hi i fixed it 🙂
• 
  Sep 25, 2021
  innoohim Purchased

  Please can you share how it was fixed?
  
• 
  Sep 25, 2021
  premiersol Author

  cron job is easy to set in cpanel